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INSIGHTS Paper: Automation concepts and solutions for IT operations

Companies are attempting to reduce IT costs while simultaneously increasing efficiency and productivity by standardizing their IT environments with virtualization technologies and Cloud Computing. However, in most cases, companies overlook the fact that standardization alone is no longer enough to achieve these objectives. The main reasons for productivity losses lie in the IT operation itself, where human error during routine tasks lead to further errors due to inattentiveness or work overload and time pressure. The introduction of customized automation solutions, which are managed and controlled by intelligent expert systems, unburden employees and prevent errors. Furthermore, on average, over half of all IT activities are invested in the manual processing of routine tasks. These include the administration of applications, systems and the infrastructure.

What concepts currently exist in the large market for automation technologies? What impact do modern solutions have on companies and which could potentially lead to a paradigm shift? This paper answers these questions and introduces a selection of three providers. Not all providers on the market can be taken into account due to their extensive number. Besides large providers such as CA, HP, IBM and Automic there are also a large number of small providers, such as NetIQ or Kaseya. Instead, this paper focuses on three providers whose solutions print media suggests offer huge potential. These include the BMC Bladelogic Automation Suite, the IPsoft IPCenter and the arago AutoPilot.

INSIGHTS Paper: Automation concepts and solutions for IT operations (BMC Bladelogic vs. IPsoft IPCenter vs…. by New Age Disruption

Von Rene Buest

Rene Buest is Gartner Analyst covering Infrastructure Services & Digital Operations. Prior to that he was Director of Technology Research at Arago, Senior Analyst and Cloud Practice Lead at Crisp Research, Principal Analyst at New Age Disruption and member of the worldwide Gigaom Research Analyst Network. Rene is considered as top cloud computing analyst in Germany and one of the worldwide top analysts in this area. In addition, he is one of the world’s top cloud computing influencers and belongs to the top 100 cloud computing experts on Twitter and Google+. Since the mid-90s he is focused on the strategic use of information technology in businesses and the IT impact on our society as well as disruptive technologies.

Rene Buest is the author of numerous professional technology articles. He regularly writes for well-known IT publications like Computerwoche, CIO Magazin, LANline as well as Silicon.de and is cited in German and international media – including New York Times, Forbes Magazin, Handelsblatt, Frankfurter Allgemeine Zeitung, Wirtschaftswoche, Computerwoche, CIO, Manager Magazin and Harvard Business Manager. Furthermore Rene Buest is speaker and participant of experts rounds. He is founder of CloudUser.de and writes about cloud computing, IT infrastructure, technologies, management and strategies. He holds a diploma in computer engineering from the Hochschule Bremen (Dipl.-Informatiker (FH)) as well as a M.Sc. in IT-Management and Information Systems from the FHDW Paderborn.

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